Overall my experience was great. I was a little disappointed in the courtesy shuttle service because I had not planned to have to wait 2 hours for a ride. My car was done by the time the shuttle was available to take me 5 minutes up the street.
I came in because Ourisman sent me a coupon for an oil change and tire balancing. Everyone was courteous and thorough! I was surprised at the charge f...
It was fast
The service department addressed my issues and concerns and resolved everything I requested.
Tom was great. He informed me of what needed to be done and did it in a timely manner.
I thought the labor should have been included in the price of the oil change. It was almost like a bait & switch situation.