I had an appointment used my 20.00 coupon for an oil change and it still costed 60 something dollars, I don't believe it was used because it wasnt giving back to sign my signature, also my check engine light was on asked if it could be checked and was told I would have to bring it back and it would cost me 168.00 that would only give me the reading and the repairs are not included. I saw the guy take the reading, but I have to come back asked to check transmission fluid was told to come back. This is unacceptable.
I was pleasantly surprised by the difference in attitude in all the people I met at Ourisman Chevrolet compared to past experiences I had with AutoNation. Everyone was very helpful, friendly and knowledgeable. I even took a test drive with Muhammed that was very informative and enjoyable. I appreciate the time he spent with me; when it comes time to purchase a new car I would now consider looking at Chevrolet. Thanks.
i appreciated the staff and the sales persons assistance everyone was kind and pleasant. I came in close to 7pm and had purchased my new vehicle by 10 very fast and efficient service. I am very pleased
The driver's interior door handle on my 2007 HHR broke for the second time. I was told by your parts departments that they stock the part because "this happens all the time." The gentleman who met me in the service drive said, "We see a lot of this." It cost $354 to replace the door handle, which is clearly defective in some way. Not being able to open the door from the inside is also a significant safety issue. The service manager told me that he would see if there's a recall in progress, I appreciate that. However, replacing a broken door handle does not seem like it should be a periodic maintenance item, like replacing the battery or relining the brakes. I've been driving since 1961, and remember all the family cars back into the late 1940s. The majority of them were Chevrolets (including pick-up trucks, BelAirs, two Corvairs, a Suburban, some other sedans and a station wagon). I don't remember a single problem with a door handle. I appreciate that the repair was made while I waited, and that I was treated with courtesy and respect. But when all is said and done, I don't think I should have to pay to replace this clearly defective part -- for the second time.