When I arrived, David informed me my car was ready and my service was completed. He said everything looked good and appreciated the feedback about my car. Shannon at checkout provided excellent customer service and was polite. I was also impressed with the new design of the multi-point vehicle inspection report. Overall, I'm always pleased with the work performed by the technicians, service advisors especially Victoria and receptionist.
Was not happy that when I returned to pickup my Vehicle from service that the computer system was down and no one notified me prior to arriving. I was then told my options were to pay with cash, come back the next day to pickup my Vehicle or leave my credit card information for someone to run the next days. Neither of these options were acceptable to me. Eventually, they contacted Ourisman of Laurel to run my payment. Again, the disappointment is that the system was down long enough for the customers to buy have been notified to either get cash or whatever other option worked best for them. Other than this incident, my Family has been coming to Ourisman when they were originally Fox Chevrolet for over 40 years.
Very dissatisfied with their service/ customer service and their dishonesty towards their customers. Had a very bad experience two days ago and looking forward to speak with the manager to resolve the issue. Will definitely not recommend this dealership to anyone. Poor customer service.
you guys are terrible here.I will never ever buy another vehicle from you guys again and will never recommend anybody to you all.ZERO STARS FROM ME.THE ONLY REASON I PUT ONE STAR BECAUSE IT WOULD NOT LET ME POST IF I DID NOT HIT AT LEAST ONE.
I am deeply disappointed with the service department. I said that the windshield wipers were not working. I was charged a 110.00 diagnostic fee for someone to turn them on 4 times to find nothing wrong. Really? I was told the motor was checked. I don’t understand how you can check a motor o something that apparently was working. Nonetheless, I will be back because I do not plan to sink the amount of money you say is needed to fix an 11 year old car. I will use it to purchase a new car if the price is right.
Not much to say. Dropped my car off for an oil change/tire patch job, they called and said I needed a new tire (I don’t know they might have just been bullshittin) and then I picked it up later that day after I got off work.